The Level 3 Customer Service Specialist apprenticeship develops individuals into a ‘professional’ for direct customer support within all sectors and organisation types.
During this apprenticeship programme, individuals will become an advocate for Customer Service, acting as a referral point for dealing with more complex or technical customer requests, complaints and queries, and often an escalation point for complicated or ongoing customer problems.
Duration: 13 months
Behaviours are an important part of an apprenticeship programme
in helping to shape and drive high performance.
TAKES RESPONSIBILITY
During the Level 3 Customer Service Specialist, your staff will develop a range of knowledge, skills and behaviours, including:
KNOWLEDGE
Business knowledge & understanding
Customer Journey knowledge
Knowing your customers and their needs
Customer Service culture and environment awareness
SKILLS
Business focused service delivery
Providing a positive customer experience
Working with your customers
Customer Service performance
Service improvement
BEHAVIOURS
Developing self
Ownership/responsibility
Team working
Equality
Presentation
REGISTERED PROVIDER
You can find us on the UK Register of Learning Providers.
UKPRN: 10043208
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