The Level 2 Customer Service Practitioner apprenticeship is for those who provide customer service products and services for businesses and other organisations, including face-to-face, telephone, digital and written contact and communications.
This apprenticeship programme will develop the skills, knowledge and behaviours required to influence the cus-tomer experience and satisfaction within your organisation.
Duration: 12 months
During the Level 2 Customer Service Practitioner, your staff will develop a range of knowledge, skills and behaviours, including:
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Product and service knowledge
Dealing with customer conflict and challenge
Being open to feedback
Equality – treating all customers as equals
Presentation – dress code, professional language
“Right first time”