LEVEL 3 LEISURE DUTY MANAGER

The Level 3 Leisure Duty Manager apprenticeship is for those managing the day to day ‘front line’ operation of a leisure facility. These facilities will vary in size and the services available.

This apprenticeship programme will support your staff to ensure that your facility is prepared for use in accordance with the planned activity programme and that all areas are maintained to the highest possible standards of safety, cleanliness, security and operational effectiveness.

Duration: 15-18 months

PROGRAMME OVERVIEW

During the Level 3 Leisure Duty Manager, your staff will develop a range of knowledge, skills and behaviours, including:

01

KNOWLEDGE & SKILLS

Leisure Facility Management

Front Line People Management

Customer Service

Legal and Compliance

Business Support

Financial Responsibility

02

BEHAVIOURS

Eager to learn and understand why/how things work and might be improved

Not afraid to make decisions, explaining them and standing by them when needed

Able to positively influence and convince customers and colleagues in positive ways

Willing to work with and co-operate with a diverse workforce, customer base and assist the team

Truthful with customers and colleagues and treats others fairly and equally

Leads and inspires through great communication and being a team player

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