The Level 3 Business Administrator apprenticeship is for individuals with highly transferable knowledge, skills and behaviours which can be applied to all sectors, including the public, private and charitable sectors.
During this apprenticeship programme, your staff will work independently and as part of a team to develop, implement, maintain and improve administrative services within your organisation. They will demonstrate strong communication skills and adopt a proactive approach to developing skills
Duration: 18 months
During the Level 3 Business Administrator programme, your staff will develop the knowledge, skills and behaviours required to support your organisation as well as their own progression towards management responsibilities.
Understand organisational purpose, activities, aims, values, resources and vision for the future
Know organisational structure and demonstrate understanding of how their work benefits the organisation
A practical knowledge of managing stakeholders and their differing relationships to an organisation
Understand law and regulations that apply to their role including data protection, health & safety, compliance etc.
Understand the organisation’s internal policies and key business policies
Understand the organisation’s processes e.g. making payments or processing customer data
Produce accurate records and documents including emails, letters, files, payments, reports and proposals
Build and maintain positive relationships with their own team and across the organisation
Demonstrate good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms
Take responsibility for initiating and completing tasks, managing priorities and time in order to meet deadlines
Use relevant project management principles and tools to scope, plan, monitor and report
Share administrative best practices across the organisation and coach others to complete tasks correctly
Behave in a professional way and adhere to the organisation’s code of conduct
Show integrity, reliability, self-motivation and a positive attitude
Motivate other where responsibility is shared
Take responsibility for own work and own development
Able to accept and deal with changing priorities
Take initiative to develop own and others’ skills and behaviours