LEVEL 2 LEISURE TEAM MEMBER

The Level 2 Leisure Team Member apprenticeship is for individuals supporting, enhancing and delivering the day to day operations and services of a leisure/fitness facility.

The leisure industry plays a vital role in improving public health. The Leisure Team Member will report to the duty manager. Job titles usually include Recreation Assistant, Recreation Supervisor, Leisure Attendant, Leisure Assistant, Leisure Professional.

Duration: 15-18 months

PROGRAMME OVERVIEW

During the Level 2 Leisure Team Member, your staff will develop a range of knowledge, skills and behaviours, including:

01

KNOWLEDGE

The businesses organisational structure, it’s vision, values, missions and goals

The Sports and Leisure activities, products and services offered by the leisure facility

How technology is used in the industry, e.g. front of house systems, social media, digital channels

How exercise plays a role in improving public health and the impact of a sedentary lifestyle

How to work with people from a wide range of age groups, backgrounds and cultures

Key legal and regulatory requirements within the leisure industry, e.g. Health and Safety

02

SKILLS

Work in a team to support peers and colleagues to meet the goals of the business

Communicate accurately and effectively and in line with legal requirements

Monitor customer use of equipment and ensure their safety, intervening as necessary

Use IT including front of house system, social media and digital channels

Comply with legal requirements to ensure the safety, security and wellbeing of all customers

Undertake operational housekeeping of the leisure facility, e.g. safe set up of equipment and activities

03

BEHAVIOURS

Proactively support the organisation’s vision and values

Carry out activities and organise own work in a professional manner

Be mindful and respectful of the safety of self and all others by always putting safety first

Take a friendly and outgoing approach and enjoy talking and interacting with others

Demonstrate problem solving skills and the use of own initiative

Demonstrate pride in own role through a positive and professional approach

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